Privacy Policy
Last Updated: September 01, 2025

Chaffee HVAC, Plumbing & Electrical (“Chaffee,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide when you visit our website, https://coolingheatingplumbing.com (the “Site”).

By using our Site, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use the Site.

1. Information We Collect

We collect the following types of personal information when you interact with our Site:

Information You Provide Voluntarily: Name, phone number, email address, and message content when you use our contact forms. Any details submitted via job applications or service request forms.
Automatically Collected Information: IP address, browser type and version, device type, pages viewed and time spent on the Site, and referring URL.

2. How We Use Your Information

To respond to your inquiries and provide services
To schedule appointments or follow up on service requests
To improve the performance and usability of our Site
To analyze visitor behavior through Google Analytics
To comply with legal requirements or resolve disputes
To send SMS notifications related to billing, appointment reminders, dispatch updates, or service follow-ups (only after opt-in; see section below)

3. SMS Communication & Opt-In Requirements

Opt-In Language for Customers

“Chaffee HVAC, Plumbing & Electrical will collect verbal opt-ins from customers. Customers will be able to opt in to receive SMS notifications (e.g., billing, appointment reminders, dispatch updates, job completion surveys) either in person at your location or during a phone call initiated by the customer. Upon first registration, customers will be asked for their phone number and informed about receiving text messages. They will also be notified of possible message and data rates, variable message frequency, and instructions to text HELP for support or STOP to unsubscribe. Customers will also be informed that their number will not be shared with third parties for marketing or promotional purposes. Privacy Policy & Terms & Conditions.”

Opt-In Text at Sign-Up

“By submitting this form and signing up for texts, you consent to receive messages from Chaffee HVAC, Plumbing & Electrical at the provided number, including messages sent via auto-dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). For help, reply HELP. Information will not be shared with third parties for marketing or promotional purposes. Privacy Policy & Terms & Conditions [link].”

We do not sell, rent, or trade your personal information. We may share it only in the following limited circumstances:

With trusted third-party service providers (e.g., hosting providers, analytics platforms) who assist in operating our business
When legally required to comply with applicable laws, court orders, or regulatory requests
To protect the rights, safety, and property of Chaffee HVAC, our employees, users, or others

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, or misuse. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Access and review your personal information
Request correction or deletion of your data
Opt-out of receiving marketing communications at any time
Unsubscribe from text messages by replying “STOP” or requesting removal; for help, reply “HELP”.

To exercise any of these rights, please contact us at office@coolingheatingplumbing.com or (865) 247-8888.

7. Third-Party Links

Our Site may contain links to other websites not controlled by Chaffee HVAC. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before submitting your personal information.

What Are Cookies?

Cookies are small text files stored on your device to help websites function properly and analyze usage data. They do not store personal identifiers like your name or contact details.

Types of Cookies We Use

Essential Cookies: Necessary for the Site to function (navigation, page loading, secure areas).
Analytics Cookies (Google Analytics): We use Google Analytics to collect anonymized information about how users interact with our Site, such as pages visited, time spent, and browser/device data.

Managing Cookie Preferences

You can control or delete cookies through your browser settings. Disabling cookies may affect some Site functionality.

To learn more about Google Analytics cookies and how to opt-out, visit https://tools.google.com/dlpage/gaoptout.

8. Updates to This Policy

We may update this Privacy Policy from time to time. All updates will be posted on this page with a new “Last Updated” date. Your continued use of the Site after changes constitutes your acceptance of the revised policy.

(865)-247-8888