Terms and Conditions
Last Updated: September 01, 2025

These Terms and Conditions (“Terms”) govern your access to and use of the website operated by Chaffee HVAC, Plumbing & Electrical (“Chaffee,” “we,” “us,” or “our”) located at https://coolingheatingplumbing.com (the “Site”). By accessing or using the Site, you agree to be bound by these Terms and our Privacy Policy.

1. Use of the Site

You agree to use the Site for lawful purposes only. You may not use the Site in any way that could damage the Site, interfere with its operation, or otherwise affect other users’ access.

2. Intellectual Property

All content, logos, designs, and intellectual property on the Site are the property of Chaffee or its licensors. You may not reproduce, distribute, or use any content without express written permission.

3. Service Descriptions

We strive to ensure the accuracy of all service descriptions and pricing on the Site, but we do not warrant that all content is complete, current, or error-free. We reserve the right to correct any errors and update content without notice.

4. Scheduling and Cancellations

Appointments made through the Site or by phone are subject to availability. We reserve the right to reschedule or cancel appointments due to weather, emergencies, or other unforeseen circumstances.

5. SMS Notifications

By providing your mobile number, you agree to receive SMS notifications related to appointments, billing, or service updates. Msg & data rates may apply. To unsubscribe, reply STOP. For help, reply HELP.

Required Language for SMS Opt-In

Opt-In Language for Customers

Chaffee HVAC, Plumbing & Electrical will collect verbal opt-ins from customers. Customers will be able to opt in to receive SMS notifications (e.g., billing, appointment reminders, dispatch updates, job completion surveys) either in person at your location or during a phone call initiated by the customer. Upon first registration, customers will be asked for their phone number and informed about receiving text messages. They will also be notified of possible message and data rates, variable message frequency, and instructions to text HELP for support or STOP to unsubscribe. Customers will also be informed that their number will not be shared with third parties for marketing or promotional purposes. Privacy Policy & Terms.

Opt-In Text at Sign-Up

By submitting this form and signing up for texts, you consent to receive messages from Chaffee HVAC, Plumbing & Electrical at the provided number, including messages sent via auto-dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). For help, reply HELP. Information will not be shared with third parties for marketing or promotional purposes. Privacy Policy & Terms & Conditions.

6. Third-Party Links

Our Site may contain links to third-party websites. These links are provided for convenience only. We are not responsible for the content or privacy practices of third-party sites.

7. Disclaimer of Warranties

The Site is provided on an “as-is” and “as-available” basis. We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

8. Limitation of Liability

To the fullest extent permitted by law, Chaffee shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Site.

9. Indemnification

You agree to indemnify and hold harmless Chaffee, its affiliates, employees, and agents from any claims or damages resulting from your use of the Site or your violation of these Terms.

10. Governing Law

These Terms are governed by the laws of the State of Tennessee without regard to its conflict of law principles. Any legal actions must be brought in the courts of Knox County, Tennessee.

11. Changes to Terms

We reserve the right to update these Terms at any time. Your continued use of the Site after changes indicates your acceptance of the new Terms.

12. Contact Us